Caring for your cashmere

How do I clean my cashmere?

Firstly, don’t over-wash your knit pieces – it probably isn’t necessary to wash your Cashmere after every wear, so clean sparingly and only if absolutely necessary. Place your Alabaste into a laundry bag and into the washing machine. Never use everyday detergent, as these are too harsh, but a soft soap such as Woolite. Wash on hand wash setting at cool or 30 degrees. Do not wring dry. Lay as flat as possible, after re-shaping, to dry.

Can I dry-clean my cashmere?

Never dry clean your Cashmere – a major faux pas for any natural fibre. Akin to giving your Cashmere a perm!

Why does my cashmere bobble?

Due to the nature of the fibre, wearing equals abrasion which results in little balls appearing.  The easy way to remove these is with a cashmere comb (available soon on alabaste.com) or an electric de-fuzzer.  They should come off very easily (unless your “Cashmere” has been blended with other fibres.

I have holes in my cashmere, what can I do?

Firstly, wash your Cashmere as per the wash care instructions above. Allow to dry and place into the freezer for 48 hours. Depending on the scale of the damage, our team may be able to salvage your favourites!

How do I know if my cashmere is the real deal?

Firstly, wash your Cashmere as per the wash care instructions above. Allow to dry and place into the freezer for 48 hours. Depending on the scale of the damage, our team may be able to salvage your favourites!

Storage

Summer storage (or in between travel).

If you are not wearing your Alabaste, place into a large freezer bag and put into a clean drawer of your freezer. This will keep your Alabaste safe and away from moths whilst you’re enjoying the Sunshine!For the rest of the time: place your clean Alabaste into its bag with an organic block of your favourite scented soap.

Repairs

We currently offer a knitwear mending service in Cape Town.

How it works: please ensure all knitwear is freshly washed (we will not be able to take soiled/contaminated items into our studios. Arrange a collection and we take care of the rest. Prices available upon request.

Coming soon to the United Kingdom.

Shipping & Returns

Shipping currently available anywhere in South Africa

If you have any concerns or are unhappy with your purchase, please email info@alabaste.com or call +27 793 548 959

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